Communicating with other users

NUCoach allows users to communicate with each other in multiple ways (depending on their role):

  • Via the app. Coaches and participants in a project can communicate with each other through the app only. By tapping the envelope icon on the NUCoach app, a user can start a conversation with an individual or a group. These conversations will only appear in the app, except for….
  • Via the console dashboard/chat (coach to coaches). Coaches in a project can communicate with each other through the app AND the console dashboard. From the app, tap the envelope icon just like above. From the web dashboard, navigate to the lower right screen and click the light blue box that says Chat With Other Coaches. These conversations are seamless; in other words, one conversation can be accessed through both mechanisms. This is the most efficient way for all of the coaches on a project to communicate with each other.
  • Via the console dashboard/text message (coach to participant). Coaches in a project can send instant one-way messages to participants in that project by clicking the envelope next to the participant’s user name. This will generate a pop-up window in which you can write a brief message to a participant. You can also see previously sent messages by clicking the History tab.

Please note the following:

  • Notifications will only be received through the mobile app.
  • It is not recommended that participants use the mobile app communication feature at this time, as messages can easily be missed by coaches.
  • Participants cannot respond to text messages generated through the dashboard, so remember to include a phone number if they need to call you back.

Unenrolling a participant

When a participant finishes or drops out of a study, there are several steps that you must take to ensure data security and integrity.

  • Terminate the participant’s action plan. From the NUCoach console dashboard, click the blue arrow to the left of the participant’s Action Plan. Select the first option in red text–Terminate Action Plan. (Do NOT select Delete Action Plan. This will result in lost data.)
  • Delete the participant’s phone number and terminate their sensor subscription(s). Log into the participant’s account using the mobile interface:¬†https://nucoach.org/mobile. (To properly view this, select Options on your internet browser, then More Tools, then Developer Tools. This should allow you to see the display as a smartphone.) In their Profile, change the phone number to 000-000-0000 and save. Scroll down to sensor subscriptions, and select a sensor that says Linked. On the next screen, select the option to Unlink. This will prevent participants from receiving additional messages.
  • Mark the Action Plan status as Dropped or Completed.¬†This will inform other coaches that they do not need to follow up with this participant.

NUCoach User Profiles

There are two ways to access your NUCoach profile:

  1. From the web version, log in through nucoach.org/console. Once you’ve logged in, navigate to the top of the right corner of the page and click on the gray bar with your user name. This will bring you to your Social Profile.
  2. From the mobile app: log in (if needed). You should land on the home page. If you’re not on the home page, touch the house icon. Touch the gray bar on the top right that says Profile.

Things you can do from the mobile profile:

  • Update your public name. For coaches, this should include your first name. For study participants, this should be their coded user name.
  • Upload/change your picture. Pictures are recommended for coach users but not for study participants.
  • Update your mobile phone number. This is critical for receiving system notifications.
  • View current project/unlink and logout. By touching the name of the project listed under Active Project, you will see the name of the project, the dates of enrollment, and the project’s coaches. This is also where an individual can switch projects by selecting Unlink and Logout at the bottom of this screen.
  • Manage sensor connections. This is where researchers and coaches are able to connect a sensor to a NUCoach account. To link successfully, the user will need their device’s account information. For instance, if a project requires a Misfit tracker, the participant will need a Misfit username and password in addition to their NUCoach username and password.
  • Select preferred method of notification. System notifications, including action plan activities and reminders, will always default to text message. However, if you prefer, you can change this setting to only send phone notifications. This is not recommended as it typically more difficult to find notifications on your phone.
  • Logout. This will log you out of NUCoach; when you log back in, you will still be connected to your active project. If you need to switch projects, scroll up to Active Project, then scroll to Unlink and Logout at the bottom. Make sure that you have sent a request to the Project Manager to be added to your desired project.

Additional things that you can do from your web profile:

  • Edit your “About” section. This is part of your Social Profile and not viewable through the mobile application.
  • View the user’s operating system. Under Personal Profile, you can check which OS a user currently has. This can be useful for troubleshooting.
  • Reset your password. Under Account Settings, you can click the blue button to send password reset instructions to your email. This can be used to reset passwords for study participants.